One Stop is a Convenience Retailer located throughout England and Wales. One Stop is a major employer with over 10,600 colleagues working in over 700 core stores and over 300 franchise stores. Quail Digital Headsets have been introduced into over 500 One Stop stores with remaining 230 stores currently in the implementation phase.
Challenges
- Communication
- Staff safety
- Operational inefficiencies
Benefits
- Operational efficiencies
- Staff communications
- Improved staff safety
- Quail digital support
Challenges
Following store visits and after listening to colleague feedback, Security Operations Manager, Gary Davison, was keen to explore solutions to support better colleague communication. This posed the question, “what can we do differently to compliment our existing security equipment, and at the same time make the retail operation simpler for our colleagues?”
Market research was the next step with two headset companies in mind. After receiving testimonials to other retail convenience stores and meeting with each company, One Stop made the decision to use Quail Digital.
Benefits
Original business plan allowed for implementation to 40 stores which was increased to 250 before process begun. Feedback was great which then lead to the decision to introduce Quail Digital headsets across all stores in the UK.
Operational Benefits
Improvement to efficiency of online deliveries, customer queries, stock replenishments has been paramount.
Improvement in communication and moral
Colleagues have highlighted that not only do they feel safer through the ease of communication with Quail Digital headsets but the moral at work has also improved. This making the day-to-day work environment more enjoyable.
Innovation enabled by Quail Digital
Innovation for future proofing that allows for increased level of connection for colleagues with third party safety solutions. Quail headsets ability to link to external parties is very beneficial.
