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Terms & Conditions

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Terms & Conditions

Terms and Conditions of Sale

Quail Digital (the Company) design, manufacture and distribute wireless headset systems suitable for professional applications. The Company uses best practice skills and assembly processes to safeguard the quality of the products it supplies.

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  1. Manufacture
    1. Products manufactured by the Company carry 3 years warranty, starting from the scanned date of shipping from the distribution facility PLUS two months grace for stocking time to sale. Thus, the warranty claim period is valid for 38 months from the scanned date of shipping.
    2. Manufacturer’s warranty applies to individual products and not to systems.
    3. Ancillary items manufactured by others but supplied by Quail Digital as part of a package (such as road loops, keypads, door entry systems, interfaces, switches, cables, junction boxes, connectors, fixings, and power supplies) are subject to the terms of sale of their respective manufacturers.
    4. Quail Digital may supply consumable items such as hygiene wipes and ear cushions, which are disposable.
    5. Batteries are supplied for use with Quail Digital headsets. For optimum performance, it is recommended to replace headset batteries annually. Battery disposal is regulated in many countries, and customers and resellers are responsible for compliance with local disposal guidelines.
    6. Quail Digital transfers the responsibility for safe disposal of waste electrical and electronic equipment to the customer or reseller. Compliance with local disposal guidelines is required.
    7. Quail Digital systems require installation, commissioning, and user training. Customers are advised to use qualified technicians and follow step-by-step guides and videos available at www.quaildigital.com. Before handover, it’s recommended that users have contact details for first-line support.
  2. Pricing, Shipping
    1. Prices are reviewed annually; revised price lists are issued to resellers and direct customers in November, effective from January 1st the following year, except in cases where:
      1. Supply chain price increases, due to events outside the Company’s control, may result in interim price adjustments.
      2. New duties or tariffs imposed during the year may increase the landed price of systems and accessories.
      3. Increased shipping rates during the year may increase the landed prices of systems and accessories.
    2. Prices are offered duty-paid ex-works Dallas, TX, in USD, ex-works Dusseldorf, Germany in EUR, and ex-works in GBP for the UK domestic market.
    3. All sales are final. Unopened returns are subject to a 7.5% inspection & restocking fee. Damaged returns are not accepted.
    4. Delivery lead times and proposed ship dates are provided upon order acknowledgment. Larger orders may be subject to production scheduling.
    5. Quail Digital Headset Systems hold FCC and CE Type Approvals. Local certification may be required jointly by local resellers and Quail Digital.
    6. Goods remain Quail Digital’s property until paid for in full.
  3. Warranty
    1. Warranty covers repair or replacement costs for any internal component, circuit board, sub-assembly, or mechanical part failure rendering the product inoperable during the warranty period.
    2. Wear and tear on parts subject to regular physical interaction (such as buttons, switches, battery contacts) may require replacement and be chargeable. Warranty assumes:
      1. The product has been installed and used in an environment suitable for its specifications, particularly regarding temperature, moisture, airborne contaminants, and premises layout, which may affect warranty claims.
      2. The product has not been subjected to "Acts of God" (e.g., extreme weather, damage to facilities) that might invalidate a warranty claim.
    3. Quail Digital bears the return shipping cost for warranty repairs.
    4. The returns process is outlined in the document "Return Shipping of Items in Warranty," available from your system supplier.
  4. Service Level Agreements
    1. In-life product support is provided by local resellers and facilitators, who maintain stock, spares, and accessories for their markets. Local service providers receive direct support from Quail Digital’s product management department. End users may opt for comprehensive Service Level Agreements or pay for support as incurred.
  5. Nothing in the above Terms & Conditions affects your statutory rights.