FAQ's

Quail Digital have offices in the UK, Europe, and North America, and operate through specialist reseller partners in 32 countries. Resellers are selected for their sector experience and established market position. Click here to get in touch.

Quail Digital holds inventory and ships daily from Dallas TX, Dusseldorf Germany and Reading UK.

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Resellers operate their help desks, field support, repair facilities, and hold inventory in country.

Quail Digital systems operate in the DECT digital frequency band 1880-1900GHz, which is license-free and compliant in over 130 countries around the world.

All Quail Digital professional headset systems provide a team communication platform, crystal clear audio, user comfort and long term reliability.

As an alternative to walkie talkies, our hands free headsets improve team communication with better sound quality. They're cheaper to operate in the medium term, much easier to use, more comfortable and have more useful features.

Quail Digital was founded in 1995.

Typically the system will cover the theatre, monitoring room, and adjacent areas.

16 hours in push-to-talk standby mode, 10 hours in hands-free mode.

We recommend wiping your headsets and charger with dry household hygiene wipes after each use.

The DECT telephony platform, which operates on 1.88-1.9 GHz. It is license-free.

Yes, you can. Each system operates on its own digital 'keys,' which means that the base station and headsets registered to it use a unique set of keys that are set up during the headset registration process. Systems in adjacent spaces do the same, which is why they can work in a close proximity.

Yes. A headset registered to system A can be taken and registered to any other system. The headset will de-register itself from system A as soon as it registers to system B. You can repeat that process as many times as you wish.

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The base station requires one 13amp power outlet, ideally located at ceiling height somewhere towards the middle of the range you wish to be covered. Base stations are often located in the monitoring room. The battery charger requires a single 13amp power outlet and should be located in range of the base station.

Once you have decided where to mount the base station and have identified the location of the power sockets, affixing the base to the wall,  mounting it, setting up the  charger, putting the batteries into the headsets, and registering them should take no more than 20 minutes.

We recommend that you change each headset battery once a year to maintain the charge capacity. Batteries are available through your system supplier. It's easy to swap out the battery yourself, and it takes just seconds to do. Spent batteries can be returned to your supplier for safe disposal.

Pro12 Retail comes with an external interface connection so that audio messages and alerts from external sources can play into the headset system. This might include checkout keypads, door entry systems, and security tagging systems.

Yes, Pro12 Retail has a ‘red button’ feature which alerts are staff to an incident using a priority call-out feature with a pre-recorded message. 

Yes, Pro10 has a specifically designed module that funnels the speaker sound towards the user's hearing device, whether in-ear or behind the ear. This discrete module clips onto the headset.

Up to 4 groups

As many as you wish, the Pro12 retailheadset system takes up to 250 headsets

Yes, anyone can move in to any group using the ‘wake word’ and naming the group you wish to go to.

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Ok Quail

Up to 20 on the whole retail headset system

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Yes, the system is tailored to your store.

Yes, at any time through the portal provided with the system.

Yes, Pro12 Max has analogue and digital call answering.

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Yes, Pro12 Max enables direct calls, messages, AI comms direct to all headsets, by group.

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Yes, the entry level can be as few as 3 headsets and one base station with a single channel without the need for speech recognition as there are no groups.

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Yes, Pro9 is designed to connect to every established make of lane timer, picking up the customer greet prompt from the lane timer loop detection.

The noise cancelling technology we use is able to create a higher level of intelligibility, which in turn makes the system much easier to use for crew members.

Yes, range repeaters from the base station will provide full coverage to the drive thru lanes and the whole way round the building. 

Yes, in a single or dual lane configuration Pro9 has a third channel that can be used to support the collection window, parking bay delivery, or table service in the restaurant.

Yes, Pro9 uses near-field registration to connect headsets to the system. Holding the headset close by the base does the process for you automatically.

Yes, Quail Digital is working with several global partners to provide headset integration into store-wide systems.