Updated 

Terms & Conditions

Privacy Policy
Responsible Sourcing
Warranty Statement
Terms & Conditions

Terms and Conditions of Sale

Quail Digital (the Company) design, manufacture and distribute wireless headset systems suitable for professional applications. The Company uses best practice skills and assembly processes to safeguard the quality of the products it supplies.

‍

  1. Manufacture
    1. Products manufactured by Quail Digital carry a 3-year manufacturer’s warranty.
    2. Manufacturer’s warranty applies to all items manufactured by Quail digital not inclusive of consumables.
    3. Ancillary items not manufactured by Quail Digital but supplied are subject to the terms of sale of their respective manufacturers.
    4. Quail Digital may supply consumable items such as hygiene wipes, hygiene covers, and ear cushions, which are disposable and are not covered under warranty.
    5. Batteries are supplied for use with Quail Digital headsets. For optimum performance, it is recommended to replace headset batteries annually. Battery disposal is regulated in many countries, and customers and resellers are responsible for compliance with local disposal guidelines.
    6. Quail Digital transfers the responsibility for safe disposal of waste electrical and electronic equipment to the customer or reseller. Compliance with local disposal guidelines is required.
    7. Systems purchased directly through Quail Digital or third-party reseller may require installation. Customers are advised to use qualified technicians and follow step-by-step guides and videos available at www.quaildigital.com.
  2. Pricing, Shipping
    1. Prices are reviewed annually and are subject to change. All orders are quoted and are valid for 90 days unless otherwise noted.
    2. Shipping charges are subject to actual pricing at time of shipping per carrier rates plus handling charges.
    3. Prices are offered duty-paid ex-works Dallas, TX, in USD, ex-works Dusseldorf, Germany in EUR, and ex-works in GBP for the UK market.
    4. All sales are final. Returns are not accepted.
    5. Delivery lead times and proposed ship dates are provided upon order acknowledgment. Larger orders may be subject to production scheduling.
    6. Quail Digital Headset Systems hold FCC and CE Type Approvals for various countries.
    7. Goods remain the property of Quail Digital until paid for in full.
  3. Warranty
    1. Warranty covers repair or replacement costs for any internal components, circuit board, sub-assembly, or mechanical part failure due to manufacturing defect, rendering the product inoperable during the warranty period.
    2. Wear and tear on parts subject to regular physical interaction (such as buttons, switches, battery contacts) may require replacement and may be chargeable. Warranty assumes:
      1. The product has been installed and used in an environment suitable for its specifications, particularly regarding temperature, moisture, airborne contaminants, and premises layout, which may affect warranty claims.
      2. The product has not been subjected to "Acts of God" (e.g., extreme weather, damage to facilities or power surge) may void warranty.
      3. Quail Digital bears the return shipping cost for warranty repairs.
      4. If support is needed, call Quail Digital at 1-888-575-1010. If tech support is unable to resolve your issue, they will provide a "Return Materials Authorization" form via email outlining our process.
  4. Service Level Agreements
    1. Quail Digital offers SLA on a yearly basis if needed
  5. Nothing in the above Terms & Conditions affects your statutory rights.