Introducing the NEW Pro12 Retail Headsets

Introducing the NEW Pro12 Retail Headsets

Transforming In-Store Communication in the ever-evolving world of retail, effective communication is the key to operational efficiency and exceptional customer experiences. Quail Digital’s new-to-the-market. Pro12 Retail Headsets are the only retail headsets to feature advanced hands-free speech recognition, redefining how your team connects and collaborates. Offering a seamless, scalable, and intuitive communication system, Pro12 transforms operations for retail environments of all sizes—from bustling department stores to compact convenience stores.

A Solution for Teams of Any Size

Pro12Headsets cater to the diverse needs of modern retail operations. With the ability to support up to 250 users across four user groups, these headsets are built to grow with your business. Whether you're a small convenience store managing a three-person team or a large department store coordinating across multiple departments, Pro12 provides the scalability and flexibility your store requires.

For smaller teams, the Pro12 system enables tight collaboration through its exclusive hands-free voice recognition. Larger teams benefit from features such as above-store digital messaging and telephone integration*, enabling clear communication across multiple locations or departments.

Boosting Efficiency with Advanced Features

At the heart of the Pro12 communication system is a suite of features designed to enhance efficiency, safety, and team productivity:

• Hands-Free Speech Recognition: As the only retail headset with speech recognition, Pro12 eliminates the need for buttons or interruptions—team members can join calls, respond to messages, and interact effortlessly.
• Real-Time Oversight: Receive comprehensive reporting on system status, headset usage, and even battery health monitoring for smarter device management.
• Seamless Connectivity: Pro12 integrates with call points, intercoms, and external telephony systems*, ensuring smooth communication across every customer touchpoint.

Prioritizing Safety with the Red Call Feature

Safety is a cornerstone of Pro12 headset system design. Leveraging our Red Call option, team members can quickly and effectively respond to incidents. With a single press of a headset button, the system broadcasts an alert to all headset users, ensuring swift team coordination. During the incident, the originator's headset activates hands-free mode, powered by our exclusive speech recognition feature, for seamless communication. All headset users join the group, and above-store monitoring provides live supervision and support. Once resolved, the button is pressed again to restore normal operations, closing the alert with clarity and ease, and all users return to their groups.

Revolutionizing Customer and Team Experiences

In retail, every second counts. Pro12 Headsets, powered by industry-first hands-free speech recognition, not only streamline in-store operations but also enhance the customer journey. By connecting seamlessly to customer call points and intercoms, staff can deliver faster, voice-driven responses, reducing customer wait times and improving overall service efficiency. This leads to a consistent, high-quality customer experience, whether on the shop floor, in the stockroom, or at the checkout.

Built for the Modern Retail Landscape

Designed with the rigors of retail in mind, Pro12 combines durability, comfort, and simplicity. The noise-cancelling microphone ensures crystal-clear communication even in busy environments, while the system’s encrypted DECT wireless technology guarantees secure and reliable connections.

Pro12also supports remote system reporting** and updates, giving managers a bird’s-eye view of operations. From tracking headset usage to monitoring system health, the Pro12 portal provides insights that empower smarter decision-making.

Why Choose Pro12?

Pro12isn’t just a communication tool—it’s a strategic advantage. As the only retail headset with hands-free speech recognition, Pro12 delivers:

• Enhanced team collaboration and operational efficiency.
• Improved customer satisfaction through faster, voice-activated responses.
• Scalable solutions for stores of all sizes, from department stores to convenience stores.
• No licensing or SaaS fees, ensuring cost-effectiveness over time.

‍Transform Your Retail Operations Today

Whether you manage a small convenience store, a supermarket, or a multi-floor department store, the Pro12 Headset system—the only retail headset offering speech recognition—is your answer to streamlined operations and superior customer service. To learn more about how Pro12 can revolutionize your store, visit our website or contact our team for a demo.

WithPro12, communication is hands-free, scalable, and future-ready—because we deliver what no other retail headset can.

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*coming soon

**coming soon